Nunzio Tumino – Man of Honour

How self-made Aurora Importing founder Nunzio Tumino fused family, food and feeling into an importing empire.

He put on his only suit and knocked on business doors in the neighbourhood, looking for a job.

For days he knocked and knocked but there was no work to be found. But he picked himself up and moved forward, making sure to leave behind his self-made business cards — pieces of paper on which he scrawled his name and number.

It was 1953 — a year after Nunzio Tumino left behind family, friends and his homeland in search of opportunity in Canada. After a long voyage to this foreign land aboard the Italian liner la Saturnia, he took a train with hard wooden seats to reach Toronto’s Union Station. With little work experience, no grasp on the English language and just a handful of acquaintances who had emigrated from Italy before him, it was inevitable that times would be tough for the 25-year-old.

And then something happened. As if on cue, a side door to the building he was about to leave opened and a man with thick glasses stepped out, asking what he was looking for. “Job, job. Lavoro,” Tumino responded. Looking him up and down, the man was doubtful, but asked him anyway: what are you good at? Having never worked in an auto glass shop before, Tumino answered, “Everything.” And the man replied: “If you know everything, you know nothing.”

Not backing down, Tumino said, “try me.” The owner of the business paused, then said, “When do you want to start?” Tumino looked down at his clothes and began to worry about ruining his only suit. Then he realized, “if I have a job, I could buy another suit. If I don’t have a job my suit won’t give me food.” So he said, “I can start now.”

I’d see people stop in their tracks and salespeople in the middle of meetings stop by to come say hi to him. He has such a tremendous way about him and the respect he gets is second to nothing I’ve ever seen

— Anthony Morello

This is but one of a handful of stories Tumino shares with me as we sit across from each other in his office at Aurora Importing and Distributing Limited in Mississauga. With a wide smile and youthful charm, an infectious energy and spirit, it’s clear from the start why the 87-year-old founder and former CEO of the long-standing company is beloved by many. “He’s a magnet,” says Anthony Morello, 56, who has 40 years of experience in the food industry and is now president of Aurora. “I remember the very first time I had the opportunity to attend a trade show with him back in Italy in 2008. There was this sea of people but walking through with him was like walking with the pope. It was incredible. I’d see people stop in their tracks and salespeople in the middle of meetings stop by to come say hi to him. He has such a tremendous way about him and the respect he gets is second to nothing I’ve ever seen.”

Wearing a dark business suit with the Knight of the Order of Merit of the Italian Republic pinned to his lapel, Tumino has come a long way since that first job as a young man at what is still today Speedy Auto Glass. Looking back fondly, Tumino recalls how perseverance and foresight have always played an impactful role in his life. “Back then we had no plans, we had no money, we had no future. We had nothing. So we had to do the best with what we had,” says Tumino, who would forgo food on his lunch break to work on mastering his glass-cutting skills. The effort eventually led to admiration from his boss, a much-needed promotion and extra dollars on his paycheque. He saved every penny and spent almost all of it on a small storefront on the Queensway and Royal York Road after heeding the advice of his wife, Maria. “She said, ‘what do we have, why don’t we take a chance? We have nothing to lose and nothing to gain.’” Like most immigrant stories, the newlyweds inched by, grabbing risk by its thorny head. They transformed their modest west-end abode into a small grocery store they called Tumino’s. “In the back was a little kitchen and it became our bedroom, our living room … we couldn’t afford anything bigger,” says Tumino, who worked three jobs while Maria ran the store.

And then one day, Tumino’s luck rounded the corner. Before embarking on a visit to his native Sicily, a fruit wholesaler at the food terminal asked him to find a supplier who could deliver chestnuts for him to sell in Toronto. “And I said to him, ‘what do I know about chestnuts? I don’t know anybody; I have no connections,’” recalls Tumino. During his visit back home, he decided to act on the favour and asked around for some contacts. He found a supplier and arranged a shipment of 400 bags of chestnuts for the wholesaler. But when the delivery was postponed due to Milan’s infamous fog, the wholesaler became impatient and hastily backed out of the deal. That left Tumino stuck with hundreds of bags of chestnuts that filled every nook and cranny of his tiny house. Fast on his feet, Tumino slipped a few shiny nuts into his pocket and approached local businesses with the quality product. The wholesaler would soon live to regret leaving his product in the hands of a natural entrepreneur. Tumino successfully sold all 400 bags in less than four hours.

As word of Tumino’s quality offerings spread, customer demand for authentic ingredients grew. He ventured back to Italy and brought back familiar staples like homemade pasta, tomatoes and extra-virgin olive oil, and later on would be the first to introduce a variety of new and fascinating products still sold on shelves today. Keeping Tumino’s Supermarket in the family under the care of his wife, brother and brother-in-law, Tumino ventured off to pursue the business of importing and distribution. In 1955 he founded one of the first major food-importing companies in Canada, which he named after the natural phenomenon aurora borealis “to mark the dawn of his new endeavour.”

Back then we had no plans, we had no money, we had no future. We had nothing. So we had to do the best with what we had

— Nunzio Tumino

“A lot of the products he brought in demonstrated that he was well ahead of his time,” says his daughter Rina Tumino Imbrogno, who has worked alongside him for over 30 years and is the current general manager for Aurora. “In the 1970s he brought over sun-dried tomatoes and no one knew what they were; everyone thought they were leather. Now there are thousands of brands of sun-dried tomatoes out there.” She also adds that her father was the first in Canada to introduce condiments such as sea salt in the ’80s, and more recently the popular La Bomba hot sauce that continues to fly off the shelves. “It’s not so much palate as it is instinct,” Tumino Imbrogno explains of his achievements. “And he takes chances. He can bring in 10 products and maybe only one will last. But he knows you need to take the chance to find the right one.”

Delivering the best of Italian foods to Canadians is a commitment Tumino’s wholesale business takes to heart each day. Its vast collection of authentic products, which include tomato sauce, pasta, anchovies, coffee and coffee machines, Fontana pizza ovens, oils, balsamic vinegar, premium chocolate and more, can be found anywhere from No Frills and Walmart to Sobeys, Longo’s and Loblaws, to trendy cafés and restaurants, to Kensington Market in Toronto and fine food grocers like Pusateri’s. The company’s private label, Aurora, is now joined by the Allessia brand, a premium gourmet line named after Tumino’s granddaughter. It offers specialty items such as organic rice, restaurant-quality risotto, hearty soups and biscotti.

Aurora Importing also represents centuries-old heritage brands such as Loacker wafers, Riscossa pasta and Bialetti coffee, and is the exclusive distributor of Baci Perugina chocolate in Canada. “Mr. Tumino has always been a big supporter of great Italian food, of great Italian products,” says Davide Capitani, export manager at Nestlé, North America, for the Perugina brand. “What we share in common is a passion for quality without compromise. Tumino and Morello do what they say and say what they do. And that is the best thing you can ask from a business partner.”

While Tumino’s Supermarket is no longer in operation, Aurora is now an award-winning company serving customers on a national scale. It boasts a 50,000-square-foot warehouse in Mississauga, a 35,000-sq.-ft. facility in Montreal (which serves Quebec and the eastern Canada marketplace) and a location in Vancouver that opened in late 2015 under the helm of the new president. The decades-old company also stays up-to-date with an online store and delicious lunch and dinner recipes on its interactive website. “The heritage of Aurora is so rich — you can see the foundation of integrity and respect, it’s so strong,” says Morello. In 2016, Aurora was voted Top Importing Company in the GTA for the Top Choice Awards.

But after sitting down to a savoury lunch of pasta e fagiole with the Aurora patriarch, I can tell you that accolades and titles don’t define him. “You just have to know what you’re doing in business; it’s something you have to have a feeling for,” says Tumino, who remains modest about receiving the Scotiabank Italy-Canada Award at the Italian Chamber of Commerce as part of Ontario’s Pentola d’Oro awards gala in 2015. Just as he does at home with his cherished garden, Tumino has nurtured every aspect of his company by pushing through challenges with an indelible passion for quality and relationships built on a handshake. Back in his day, he says, the meeting of hands was a sacred gesture even more valuable than a contract. “A good man who keeps his word is a man of honour. Treat people the way you want to be treated,” says the father of three, who is now working on publishing his memoir. Whether at home or in the boardroom, Tumino’s noble nature always extended to other facets of his life. “My father came into this country not knowing much but as children we never missed out on anything,” says Tumino Imbrogno. “He taught us how to water-ski, skate and snow ski — and they didn’t even have snow in Sicily. Even though he was very busy with work, he loved to learn everything and adapt to the environment; he helped us learn how to be Canadian. If he does something, he always does it with passion.”

Like all good things that come to an end, Tumino recently gave up the reins of his company with a heavy heart after a lengthy discussion with his family. Yet there’s not one day that he doesn’t stop by his second home, driving Aurora employees — some of whom have worked for him for over 30 years — up and down the stairs all day as a mentor. Morello, who in 2014 helped position the company to be sold, explains that it was important for Tumino to find a leader who could uphold his legacy and the integrity of the brand for many more years to come. Aurora Importing is now owned by Morello and a group of investors.

Before our time is over, Tumino excitedly gives me a tour of Aurora’s massive Mississauga warehouse, which houses a cash-and-carry pickup store for customers and a sprawling backend with around 2,000 continuously moving food products that are the bread and butter of the food-importing business he humbly began over 60 years ago. “These are my babies,” he says proudly, holding up a handful of chestnuts. Peeled back and eaten raw or roasted in their skin, the glossy brown nuts are now a regular sight in Italian-Canadian households — but for Tumino, they opened the door to a food-importing empire of which only he holds the golden key.

www.auroraimporting.com

PHOTO BY JESSE MILNS

Laura (left) and Andria (right) Zanchin are continuing the legacy of customer service and commitment to the community established by their father, Joe Zanchin, at the Zanchin Automotive Group
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